Contacted Honest 1 regarding a 1998 Chevy Silverado dually that needed a blower and was not starting. The gentlemen was nice as I explained the background on the truck. Bought from my brother who passed, it had been sitting but was running great prior, and just needed it on the road as I had put 6000.00 in it over the last couple years. I mentioned possibly the starter due to it hesitating, but I really had no idea. I towed it to the shop after hours. They contacted me with a bill just under $600.00 for a battery and full diagnostic testing along with a very long list including light bulbs etc. My question is if it was in the parking lot - wouldn't they have needed to jump it to get it in the shop and therefore figure out it was the battery right then. The 600.00 did not even include the blower I requested which would have been around $400.00 more. When I called them back a different man pretty much went off on me explaining they had to do that in order to figure it out. If the shop cannot diagnose a battery, then how can I put any trust in them whatsoever. HORRILE!
Hi Brenda- we're sorry you didn't have a good experience with us. We do need to set the record straight, however. We charged you $420.45 for work you authorized prior to us performing it, not $600. We performed a starting and charging system test to verify the both your batteries failed load testing. Then we replaced your starting battery, cleaned the battery tray and connections, and performed an oil change. You declined the blower motor replacement we quoted you $324 for, not $400. I'm not sure how that makes us "HORRILE!"- we did exactly what you approved for a very fair price. Thank you for taking the time to leave us feedback and have a great day!
- Honest-1 Auto Care Anoka