They tried to charge my Mother almost $4000 to get her exhaust and a bunch of sensors replaced. She decided to get a second opinion and the guys at the other shop basically told her it was highway robbery and all that was wrong was part of the exhaust came free from a hook and fixed it for her for free. It took two minutes and fixed all the problems that she had been having. I wish I had known that this shop liked scamming elderly widows before I had my vehicle towed there to get my brakes fixed. It took them a whole week to complete the work they did on it and I asked a couple times about a rental car and was told they would call me if one became available, which never happened. Here is the list of things they did for a caliper breaking due to letting the brakes wear down too far: - Oil change - Brake pads and rotors (front) - Brake calipers (front) - Brake flex hoses - Brake fluid flush exchange - Steering tie rods - Front end allignment - Thermostat replacement - Water pump replacement - Transmission fluid and filter Grand total: ~$3750 I can't say if I got ripped off or not but now I wonder how much of this stuff and the other ~$4000 worth of work they want to do to my vehicle was done because they didn't want to tighten a hose clamp. They are gleefully willing to replace the entirety of an exhaust system instead of re-attaching it to the hook it came off. At least my brakes work now.
Hi Bradley- thank you for your feedback. Customer trust is very important to us. We NEVER recommend services that aren't needed on a vehicle and always let people know what needs to be done now and what can wait for later. Do you recall getting the digital inspection results with pictures explaining what the problems are? Does it really surprise you that a 15 year old Jeep with 175,000 miles needs more than just a simple brake repair to remain safe to drive? We explained this to you at the time of your service. We can't comment on your mother's vehicle as we don't know who she is but we can say that there is a 100% chance that whatever bandaid the other shop put on your mother's car didn't fix her issues and won't last even if it does cover up the symptoms temporarily. There must have been multiple things going on with her car as an exhaust system doesn't cost anywhere near $4000. We'd be happy to go over her inspection results, and discuss your Jeep, if you reach out to Tim at 763-270-0424.
- Honest-1 Auto Care Anoka