Tim is a great guy. I follow him to whatever shop he's working at because I don't trust anyone else with our vehicles. He's very upfront, honest, and always gives me estimates if something looks like it might need a repair in the future so I can budget for it. He never tries to upsell unneeded products, and always explains what needs to be replaced and why. I've been to this specific location numerous times, and Tim has just recently become this locations general manager. The chairs in the lobby were in need of replacement the last few times I had been there when Tim was filling in, and he had them replaced within days of taking over the store. There's free WiFi, coffee, snacks, and a TV to watch while you're waiting in the lobby. The rest of the staff I've met are very friendly, and help pass the time with entertaining conversations. Tim takes pride in providing great customer service and being transparent with his customers. I'd happily recommend this place to any one of my family and friends.